Frequently Asked Questions

Have a question? There's probably an answer below, if not please get in touch

How can we help?


Where do you ship from?

All orders are dispatched from our UK warehouse.

What type of delivery service do you use?

All deliveries are sent using a tracked service. We mainly use Royal Mail, but also courier services where necessary.

Do you ship internationally?

Yes, we ship Worldwide. Our international payment provider, Global-e, ensures you do not receive any further charges (i.e. import taxes and duties) on top of what you pay at checkout.

What are your delivery charges?

Delivery charges are quoted as a flat rate specific to your location; the more you buy the better saving you have on delivery costs. All delivery charges are quoted when checking out.

Has my order been shipped?

You will be sent a dispatch e-mail once your order has been sent.

Will I incur any customs and import charges?

For peace of mind, our international payment provider, Global-e, will calculate if there are any customs or import charges to pay at checkout, so you do not incure any further chargers after your order is shipped.


We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is your returns policy?

You can see our full returns policy here.

What is your return address?

Returns Department
Far Afield
Unit E3 / E4 Eastside Business Park
Beach Road


I want a product, but it is out of stock?

Any out of stock items that are still listed on the website can be requested on their specific product page. If an item has been removed from the website, then we suggest you send us a message via the contact page with the item in question and we will see if we can still source it for you.

How do I purchase a gift voucher/ certificate?

Gift vouchers can be purchased here

What methods of payment can I use ?

All of our payments are done through UTP or PayPal. The following payment methods are accepted:

Visa / Delta / Electron / MasterCard / Eurocard / Maestro / American Express Debit Cards / PayPal / Klarna

UTP, PayPal, Klarna and Global-e use the highest level of data encryption, industry leading technology and fraud prevention tools to offer an advanced level of security to all their users and customers.

Sourcing & Sustainability

Where do you source your raw materials?

We source our fabrics and yarns from various leading fabric mills across the globe. Our purchasing policy on new woven and jersey fabrics is Organic or Better Cotton Initiative (BCI) accredited cotton only*.

Our knitwear yarns are purchased from Turkey and Italy and follow all ISO and OEKO-TEK standards. Where possible we purchase BCI cotton yarn, however we are sometimes restricted by the factory/mill minimum order quantities.

Where appropriate we also use recycled polyesters. For swimwear we are trailblazing a specialist fabric made from recycled plastic bottles. All plastic bottles labeled with #1 on the bottom have the same chemistry make-up as polyester known as PET (polyethylene terephthalate) allowing plastic bottle flakes to be transformed into fabric perfect for swimwear. This polyester fibre is made of 100% recycled plastic, comprised mostly of post-consumer plastic bottles.

All our buttons are strictly all non-plastic and have been since we launched. We use natural only buttons, including; mother of pearl, shell, coconut, wood, and corozo.

* Occasionally we purchase ‘dead stock’ fabrics from mills where they have over-produced quantities. We cannot guarantee if this will be BCI cotton, but by using cotton that would otherwise be wasted, we feel this is in some way a form of ‘up-cycling’ and avoiding surplus materials.

Click here to find out more on our sustainability page.

Where are your products manufactured?

We go further, and we are dedicated to sustainable sourcing. We take time and consideration when choosing our suppliers, always visting and building a relationship before we agree to do any production. We have built honest and trustworthy relationships with our suppliers over the years, so we know exactly who makes them and the conditions they are made under.

When looking at a new supplier our concerns are; ethical production, adult only labour, fair working conditions and practices, adequate social care for workers and fair remuneration. We require industry standard accreditation and audits where available and insist on practices which go further than fair trade.

We currently produce goods in Sri Lanka, India, Turkey, Portugal, and the UK.

Click here to find out more on our sustainability page.

What is BCI Cotton?

BCI: Better Cotton Initiative. Read more here.

Cotton is arguably the World’s most important natural fibre with the cotton industry supporting the livelihood of 250 million people. The BCI is a holistic approach to sustainable cotton production covering all three pillars of sustainability; environmental, social and economic.

The 6 key principles of the BCI are crop protection, water usage, soil health, biodiversity, fibre quality and decent working conditions. All BCI cotton is produced in verified cotton farms.

Where do you stand on plastics and renewable packaging?

Our garment bags are made from recyclable paper, compostable plastic, or recycled plastic – the latter of which will be phased out as of AW23.

We have a strict no-plastic policy on all our buttons, opting instead for natural materials, including mother of pearl, shell, coconut, wood, and corozo.

All of our online orders are shipped in kraft paper bags that are made in the UK and 100% recyclable/biodegradable.

Where do you stand on transport and carbon footprint?

We are conscious of the carbon footprint of our process, but accept that getting raw materials into production and then into your home implies a great deal of transport. We avoid use of airfreight as much as possible.

We have a logistics process which streamlines deliveries to ensure maximum efficiency, including use of recycled cardboard and maximum load densities to get most efficient haulage time and frequency – cutting down on wastage and empty consignment space.

We use sea transport with cargo vessels which abide by the highest standards of pollution reduction and best industry practice.

The on-line dispatch mail bags we use are carbon neutral. The carbon dioxide is taken from the atmosphere in the growing process, offsets the carbon dioxide emitted through production and transport.

Can't find an anwer?

Not to worry, get in touch with us directly for further support.