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FAQ

DELIVERY
RETURNS
GENERAL
SHOPPING
SOURCING & SUSTAINABILITY
KLARNA - PAY IN 3 INTEREST-FREE INSTALMENTS
KLARNA - PAY LATER IN 30 DAYS

DELIVERY

Where do you ship from?


All orders are dispatched from our UK warehouse. 

Is there VAT discount for customers outside the European Union?

The price displayed is the end cost to the customer, where any UK government tax, or VAT, is included in the price, our customers will not be subject to any surcharge on checkout irrespective of their location. In regards to import duties, this is totally out of our control. All customs and import duties are charged once the parcel reaches its destination country. This is the recipients responsibility.

What type of delivery service do you use?

All deliveries are sent using a tracked service. We mainly use Royal Mail, but also courier services where necessary.

Do you ship internationally?

We ship Worldwide. If for some reason your country does not appear on the shipping list, please contact us for a quote.

What are your delivery charges?

Delivery charges are quoted as a flat rate specific to your location; the more you buy the better saving you have on delivery costs. All delivery charges are quoted when checking out.

Has my order been shipped?

You will be sent a dispatch e-mail once your order has been sent.

Will I incur any customs and import charges?

We regret that this is totally out of our control. All customs and import duties are charged once the parcel reaches its destination country. The recipient is solely responsible for paying these charges.

We recommend that you contact your local customs office if you are concerned by the charges you may incur. Custom charges and policies vary widely from country to country.

RETURNS

What is your returns policy?

Please view our returns policy here.

What is your returns policy on bespoke shirts?

A bespoke shirt is personal to your requirements; we will only issue a refund/exchange if either of the following situations occurs.

1. The shirt measurements and/or specifications are different to those requested by the customer.
2. There is a quality or fault issue.

If there is an issue with your bespoke shirt, we advise you to email us first so we can rectify the matter.

What is the return address?

Returns Department
Far Afield
Unit 11 Woodingdean Business Park
Brighton
BN2 6NX
UK

GENERAL

How do I sign up to the newsletter?

Subscribe (or un-subscribe) by entering your e-mail address on this page.

How do I create an account?

You don't need to have an account to order through our website, but you will be given the option to create one at checkout. You cannot create an account without first ordering something.

SHOPPING

I want a product, but it is out of stock?

Any out of stock items that are still listed on the website can be requested on their specific product page. If an item has been removed from the website, then we suggest you send us a message via the contact page with the item in question and we will see if we can still source it for you.

How do I purchase a gift voucher/certificate?

Gift vouchers can be purchased here.

What methods of payment can I use?

All of our payments are done through SagePay or PayPal. The following cards are also accepted

  • Visa / Delta / Electron

  • MasterCard / Eurocard

  • Maestro

  • American Express

  • Debit Cards

  • PayPal

SagePay & PayPal use the highest level of data encryption, industry leading technology and fraud prevention tools to offer an advanced level of security to all their users and customers.

Do you have a size guide?

Our size guide can be found on each product's page. You can also view it here. If you have any further questions, please don’t hesitate to contact us.

SOURCING & SUSTAINABILITY

Where are your products manufactured?

We go further, and we are dedicated to sustainable sourcing. We take time and consideration when choosing our suppliers, always visting and building a relationship before we agree to do any production. We have built honest and trustworthy relationships with our suppliers over the years, so we know exactly who makes them and the conditions they are made under.

When looking at a new supplier our concerns are; ethical production, adult only labour, fair working conditions and practices, adequate social care for workers and fair remuneration. We require industry standard accreditation and audits where available and insist on practices which go further than fair trade.

Our bespoke shirts are made in our own sample room and office based out of Sri Lanka, where we employ our own team of highly skilled tailors.

Where do you source your raw materials?

We source our fabrics and yarns from various leading fabric mills across the globe. Our purchasing policy on new woven and jersey fabrics is Organic or Better Cotton Initiative (BCI) accredited cotton only*.

Our knitwear yarns are purchased from Turkey and Italy and follow all ISO and OEKO-TEK standards. Where possible we purchase BCI cotton yarn, however we are sometimes restricted by the factory/mill minimum order quantities.

Where appropriate we also use recycled polyesters. For swimwear we are trailblazing a specialist fabric made from recycled plastic bottles. All plastic bottles labeled with #1 on the bottom have the same chemistry make-up as polyester known as PET (polyethylene terephthalate) allowing plastic bottle flakes to be transformed into fabric perfect for swimwear. This polyester fibre is made of 100% recycled plastic, comprised mostly of post-consumer plastic bottles.

All our buttons are strictly all non-plastic and have been since we launched. We use natural only buttons, including; mother of pearl, shell, coconut, wood, and corozo.

* Occasionally we purchase 'dead stock' fabrics from mills where they have over-produced quantities. We cannot guarantee if this will be BCI cotton, but by using cotton that would otherwise be wasted, we feel this is in some way a form of 'up-cycling' and avoiding surplus materials.

What is BCI Cotton?

BCI: Better Cotton Initiative. Read more here.

Cotton is arguably the World's most important natural fibre with the cotton industry supporting the livelihood of 250 million people. The BCI is a holistic approach to sustainable cotton production covering all three pillars of sustainability; environmental, social and economic.

The 6 key principles of the BCI are crop protection, water usage, soil health, biodiversity, fibre quality and decent working conditions. All BCI cotton is produced in verified cotton farms.

Where do you stand on plastics and renewable packaging?

We are currently phasing out all non-recyclable plastics in our packaging, and aim to be fully recyclable or non-plastic by SS20.

That means no non-recycled plastic bags, plastic clips, collar straighteners, plastic swing tags, and plastic labels. We substitute with wood, cardboard or metal and try to strike a balance between crisp, non-crease presentation and heavy over packaging.

This does, however, mean your garment may not appear as 'over-packed' as other brands, but we feel this is a small price to pay when it comes to the environment. The quality of the garment is obviously not affected.

As mentioned above, we have a strict no-plastic policy on all our buttons. We use natural only buttons, including; mother of pearl, shell, coconut, wood, and corozo.

For on-line order packaging, we aim to switch to fully recyclable mail-bags from 2020 onwards. These are an eco-friendly alternative to standard polythene mailing bags - produced from sugar cane, which use the greenest material on the market - and are a fully recyclable 50 micron material. 

Transport and carbon footprint?

We are conscious of the carbon footprint of our process, but accept that getting raw materials into production and then into your home implies a great deal of transport. We avoid use of airfreight as much as possible.

We have a logistics process which streamlines deliveries to ensure maximum efficiency, including use of recycled cardboard and maximum load densities to get most efficient haulage time and frequency – cutting down on wastage and empty consignment space.

We use sea transport with cargo vessels which abide by the highest standards of pollution reduction and best industry practice.

The on-line dispatch mail bags we use are carbon neutral. The carbon dioxide is taken from the atmosphere in the growing process, offsets the carbon dioxide emitted through production and transport.

Work within the community?

We take part in specific projects and causes when we feel we can assist materially or by helping focus attention. Past endeavours include:

- Donating excess stock to the Good Life Orphanage in Africa.
- Raising funds for the We love MCR charity by producing collaboration products on our AW18 collection, and diverting % of sales into the Manchester Red Cross appeal for the victims of terror attacks.
- Donating 50% of sales of our ‘Pride’ Logo T-shirt to The Rainbow Fund; a Brighton & Hove based grant-giving fund for local LGBT and HIV/AIDS organisations.
- Working with local universities to give work experience and projects to young designers and students of marketing.

KLARNA - PAY IN 3 INTEREST-FREE INSTALMENTS

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Far Afield and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app​.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Far Afield run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as Far Afield have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Far Afield from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later.

Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Far Afield. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at ​www.klarna.com/uk​.

What happens to my statement, when I've returned the goods?

Once Far Afield has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Far Afield to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app or ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

KLARNA - PAY LATER IN 30 DAYS

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Far Afield run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as Far Afield have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Far Afield. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, Far Afield will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Far Afield has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Far Afield to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.