DELIVERYRETURNSGENERALSHOPPINGSOURCING & SUSTAINABILITY
Where do you ship from?
All orders are dispatched from our UK warehouse.
Is there VAT discount for customers outside the European Union?
The price displayed is the end cost to the customer, where any UK government tax, or VAT, is included in the price, our customers will not be subject to any surcharge on checkout irrespective of their location. In regards to import duties, this is totally out of our control. All customs and import duties are charged once the parcel reaches its destination country. This is the recipients responsibility.
What type of delivery service do you use?
All deliveries require a signature and are traceable on request. We mainly use Royal Mail, but also courier services where necessary.
Do you ship internationally?
We ship Worldwide. If for some reason your country does not appear on the shipping list, please contact us for a quote.
What are your delivery charges?
Delivery charges are quoted as a flat rate specific to your location; the more you buy the better saving you have on delivery costs. All delivery charges are quoted when checking out.
Has my order been shipped?
You will be sent a dispatch e-mail once your order has been sent.
Will I incur any customs and import charges?
We regret that this is totally out of our control. All customs and import duties are charged once the parcel reaches its destination country. The recipient is solely responsible for paying these charges.
We recommend that you contact your local customs office if you are concerned by the charges you may incur. Custom charges and policies vary widely from country to country.
What is your returns policy?
Please view our returns policy here.
What is your returns policy on bespoke shirts?
A bespoke shirt is personal to your requirements; we will only issue a refund/exchange if either of the following situations occurs.
1. The shirt measurements and/or specifications are different to those requested by the customer.
2. There is a quality or fault issue.
If there is an issue with your bespoke shirt, we advise you to email us first so we can rectify the matter.
What is the return address?
Unit 11 Woodingdean Business Park
How do I sign up to the newsletter?
Subscribe (or un-subscribe) by entering your e-mail address on this page.
How do I create an account?
You don't need to have an account to order through our website, but you will be given the option to create one at checkout. You cannot create an account without first ordering something.
I want a product, but it is out of stock?
Any out of stock items that are still listed on the website can be requested on their specific product page. If an item has been removed from the website, then we suggest you send us a message via the contact page with the item in question and we will see if we can still source it for you.
How do I purchase a gift voucher/certificate?
Gift vouchers can be purchased here.
What methods of payment can I use?
All of our payments are done through SagePay or PayPal. The following cards are also accepted
Visa / Delta / Electron
MasterCard / Eurocard
SagePay & PayPal use the highest level of data encryption, industry leading technology and fraud prevention tools to offer an advanced level of security to all their users and customers.
Do you have a size guide?
All our products are listed with an individual size guide on their specific page. If you have any questions regards our sizing, please don’t hesitate to contact us.
SOURCING & SUSTAINABILITY
Where are your products manufactured?
We go further, and we are dedicated to sustainable sourcing. We take time and consideration when choosing our suppliers, always visting and building a relationship before we agree to do any production. We have built honest and trustworthy relationships with our suppliers over the years, so we know exactly who makes them and the conditions they are made under.
When looking at a new supplier our concerns are; ethical production, adult only labour, fair working conditions and practices, adequate social care for workers and fair remuneration. We require industry standard accreditation and audits where available and insist on practices which go further than fair trade.
Our bespoke shirts are made in our own sample room and office based out of Sri Lanka, where we employ our own team of highly skilled tailors.Where do you source your raw materials?
We source our fabrics and yarns from various leading fabric mills across the globe. Our purchasing policy on new woven and jersey fabrics is Organic or Better Cotton Initiative (BCI) accredited cotton only*.
Our knitwear yarns are purchased from Turkey and Italy and follow all ISO and OEKO-TEK standards. Where possible we purchase BCI cotton yarn, however we are sometimes restricted by the factory/mill minimum order quantities.
Where appropriate we also use recycled polyesters. For swimwear we are trailblazing a specialist fabric made from recycled plastic bottles. All plastic bottles labeled with #1 on the bottom have the same chemistry make-up as polyester known as PET (polyethylene terephthalate) allowing plastic bottle flakes to be transformed into fabric perfect for swimwear. This polyester fibre is made of 100% recycled plastic, comprised mostly of post-consumer plastic bottles.
All our buttons are strictly all non-plastic and have been since we launched. We use natural only buttons, including; mother of pearl, shell, coconut, wood, and corozo. * Occasionally we purchase 'dead stock' fabrics from mills where they have over-produced quantities. We cannot guarantee if this will be BCI cotton, but by using cotton that would otherwise be wasted, we feel this is in some way a form of 'up-cycling' and avoiding surplus materials.
What is BCI Cotton?
BCI: Better Cotton Initiative. Read more here
Cotton is arguably the World's most important natural fibre with the cotton industry supporting the livelihood of 250 million people. The BCI is a holistic approach to sustainable cotton production covering all three pillars of sustainability; environmental, social and economic.
The 6 key principles of the BCI are crop protection, water usage, soil health, biodiversity, fibre quality and decent working conditions. All BCI cotton is produced in verified cotton farms.
Where do you stand on plastics and renewable packaging?
We are currently phasing out all non-recyclable plastics in our packaging, and aim to be fully recyclable or non-plastic by SS20.
That means no non-recycled plastic bags, plastic clips, collar straighteners, plastic swing tags, and plastic labels. We substitute with wood, cardboard or metal and try to strike a balance between crisp, non-crease presentation and heavy over packaging.
This does, however, mean your garment may not appear as 'over-packed' as other brands, but we feel this is a small price to pay when it comes to the environment. The quality of the garment is obviously not affected.
As mentioned above, we have a strict no-plastic policy on all our buttons. We use natural only buttons, including; mother of pearl, shell, coconut, wood, and corozo.
For on-line order packaging, we aim to switch to fully recyclable mail-bags from 2020 onwards. These are an eco-friendly alternative to standard polythene mailing bags - produced from sugar cane, which use the greenest material on the market - and are a fully recyclable 50 micron material.
Transport and carbon footprint?
We are conscious of the carbon footprint of our process, but accept that getting raw materials into production and then into your home implies a great deal of transport. We avoid use of airfreight as much as possible.
We have a logistics process which streamlines deliveries to ensure maximum efficiency, including use of recycled cardboard and maximum load densities to get most efficient haulage time and frequency – cutting down on wastage and empty consignment space.
We use sea transport with cargo vessels which abide by the highest standards of pollution reduction and best industry practice.
The on-line dispatch mail bags we use are carbon neutral. The carbon dioxide is taken from the atmosphere in the growing process, offsets the carbon dioxide emitted through production and transport.
Work within the community?
We take part in specific projects and causes when we feel we can assist materially or by helping focus attention. Past endeavours include:
- Donating excess stock to the Good Life Orphanage
- Raising funds for the We love MCR
charity by producing collaboration products on our AW18 collection, and diverting % of sales into the Manchester Red Cross appeal for the victims of terror attacks.
- Donating 50% of sales of our ‘Pride’ Logo T-shirt to The Rainbow Fund; a Brighton & Hove based grant-giving fund for local LGBT and HIV/AIDS organisations.
- Working with local universities to give work experience and projects to young designers and students of marketing.